what else do you need to know?
General
Our primary focus is on B2B and B2G clients, including agencies, organisations, and authorised operators. For individual enquiries, please contact our team and we will advise accordingly.
Our products and services are intended for professional users within the defence, law enforcement, maritime security, public safety, and commercial operational sectors.
Citadelle is a specialised maritime defence and security consultancy delivering mission-focused solutions, equipment, and operational support to government, defence, and enterprise clients operating in complex environments.
Products & Availability
Product availability may vary depending on manufacturer stock, regional allocation, and order specifications. Please submit an enquiry or request a quote for the latest availability.
We distribute specialised military, tactical, and operational diving equipment from selected global manufacturers, including equipment designed for mission-critical and professional operational use.
Yes. Through our global supplier network, we may be able to source additional specialised equipment upon request.
Ordering & Request for Quote (RFQ)
Many of our products require tailored quotations due to variables such as:
- order quantity
- technical configuration
- end-user requirements
- export controls
- shipping destination
This ensures accurate pricing and compliance.
- Select your desired product(s).
- Submit your quote request online.
- Our team reviews your requirements.
- We contact you to confirm specifications, availability, pricing, and delivery arrangements.
- A formal quotation is issued for approval.
Yes, subject to order status and supplier confirmation. Please contact us as soon as possible for amendments.
Shipping & Delivery
Yes. We support regional and international deliveries, subject to product eligibility and applicable export/import regulations.
Delivery timelines vary depending on:
- product type
- manufacturer lead time
- order quantity
- destination country
- regulatory clearance requirements
Estimated lead times will be provided during quotation.
Shipping costs are typically quoted separately unless otherwise stated in your final quotation.
Compliance & Security
Certain products may be regulated under international trade or export control laws. Additional documentation or end-user verification may be required before fulfillment.
No. Some equipment may only be supplied to authorised government agencies, military units, or licensed organisations, subject to compliance review.
Warranty & Support
Yes. Warranty terms vary by manufacturer and product category. Details will be provided at the time of purchase.
Yes. Our team can assist with product clarification, operational suitability, and post-purchase support where applicable.
Please notify us within 48 hours of delivery with photographs and order details so our team can investigate and resolve promptly.
NEED FURTHER CLARIFICATION?
If your question is not covered here, you can contact Citadelle directly.
All enquiries are handled with discretion and assessed on a case-by-case basis.